Customer Service

Custom Logo Personalization

Total set up fee: $100.
- Digitization: $50
- Unique logo sizing and machine time: $50

Customer will receive an initial mock up.
- Allowed one free edit.

Vector file must be provided.
- .AI or .EPS

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Shipping

We use FedEx, and USPS for domestic orders and UPS and FedEx for International Shipments. 

You will get a tracking number with your purchase to the email you used at checkout. Generally, we ship small accessories using United States Postal Service and UPS or FedEx for larger shipments (ie: Golf Bags) within the continental US. All International Orders have a transit time under 7 days. 

Shipping from Portland, Oregon to your location ranges between 1-3 days on the west coast and 4-6 days to the mid-west and east coast. If you need your package to arrive faster, please reference our shipping options at checkout for additional costs that may apply.   

PLEASE NOTE THAT SHIPPING FEES FOR RETURNED ITEMS OR REFUNDS ARE NOT REFUNDABLE.

Personalized orders enter production in the order received. Selecting a faster shipping method will only change the speed at which the completed item is shipped to you. Additional rush charges can be applied if an order needs immediate attention and shipment. 

If you need to rush the customization of your product, please give us a call: 503-747-6141

Please refer to the Production Time for questions regarding order status.

Yes - Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jones Sports Co. is not responsible for these charges if they are applied and the customer is responsible for the charges.

Orders over $150.00 USD qualifies for free domestic shipping.

• Up to $13.95 Domestic Shipping
*Excluding Hawaii and Alaska

• International Shipping Prices may vary.

Returns

We take great pride in the quality of our products. Please notify us of any damage upon receipt — we will arrange for a prompt replacement. We cannot accept returns on embroidered, personalized, final sale items, or on items damaged through normal wear and tear. If, within 30 days, you are dissatisfied for any reason, you may return non-embroidered purchases for a refund. A 10% restocking fee is subject for returns on products that show wear and use.

*Original Shipping Charges will not be refunded. 

**Any shipping costs related to the return will be deducted from the refund amount.

***Exclusions apply to the any online sale which include no promotional discount on Jones Gift Cards and from any discounts.

No price adjustments on previously purchased products prior to any sales or promotions on jonessportsco.com.  

To start a return or exchange, please visit  https://jones.loopreturns.com/#/ 

RETURN SHIPPING ADDRESS: 

7250 SW Durham Rd. Portland, Oregon 97224

In the event that you are unhappy for any reason at all with a product, please contact us by either email or phone to discuss your order.

Phone: 503-747-6141 Email Us:

Personalized products with embroidery are not eligible for a refund. 

For exchanges, the customer is responsible for shipping the product back to Jones, difference in product cost and return shipping to customer.

In the event of a Buy One Get One promotion, whether it's a clearly stated promotion or hidden in the shopping cart, the customer is subject to Jones Sports Co's discretion. The customer may be asked to return both items involved in the promotion or subject to a limited refund amount. Call or email Jones Sports Co. with any questions or concerns.

For international returns, the customer will be responsible for all costs associated with return shipping. Please note that this includes the purchase of a shipping label and it's duties/taxes. Please contact our customer service team to inquire about a return shipping label.

Limited Warranty

Jones Sports Company warrants its products for a period of one year from the date of purchase against defects in materials or workmanship. Should your Jones product fail to perform for either the above reasons, we will at our option, repair it or replace it with an equivalent product at no charge.

Final Sale

All items purchased during the Final Sale event are sold as-is and are not eligible for return, refund, or exchange. By purchasing a final sale product, the customer acknowledges and agrees to these terms. Failure to adhere to these conditions will not warrant any form of reimbursement or compensation.

Blind Draw Sale

Visit the Blind Draw Sale page to learn more. Blind Draw Sale

Sale Promotions

Promotion discounts are not applied to Jones collaboration products.

Discounts typically are applied when a product is added to your cart, unless a promo code is advertised during a sales promotion.

In the event of a Buy One Get One promotion, whether it's a clearly stated promotion or hidden in the shopping cart, the customer is subject to Jones Sports Co's discretion. The customer may be asked to return both items involved in the promotion or subject to a limited refund amount. Call or email Jones Sports Co. with any questions or concerns.

How To's

Please store the golf bag either laying flat on the ground or standing straight up without deploying the legs. Do not use stand mechanisim on hardwood floors or concrete.

Video Instructions

Our HQ

7250 SW Durham Road
Portland, OR 97224
Mon - Fri, 8:00am - 4:00pm
(503) 747-6141

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