CUSTOMER SERVICE

Custom Logo Personalization

Total set up fee: $100.
- Digitization: $50
- Unique logo sizing and machine time: $50

Customer will receive an initial mock up.
- Allowed one free edit.

Vector file must be provided.
- .AI or .EPS

Contact Us Here »

Shipping

We use UPS and USPS for domestic orders and UPS for International Shipments. 

You will get a tracking number with your purchase to the email you used at checkout. Generally, we ship small accessories using United States Postal Service and UPS for larger shipments (ie: Golf Bags) within the continental US. All International Orders are shipped UPS Expedited 3-5 days. 

Shipping from Portland, Oregon to your location ranges between 1-3 days on the west coast and 4-6 days to the mid-west and east coast. If you need your package to arrive faster, please reference our shipping options at checkout for additional costs that may apply.   

PLEASE NOTE THAT SHIPPING FEES FOR RETURNED ITEMS OR REFUNDS ARE NOT REFUNDABLE.

Personalized orders enter production in the order received. Selecting a faster shipping method will only change the speed at which the completed item is shipped to you. Additional rush charges can be applied if an order needs immediate attention and shipment. 

If you need to rush the customization of your product, please give us a call: 503-747-6141

Please refer to the Production Time for questions regarding order status.

Orders processed during the business week (Monday-Friday) before 2pm Pacific Time are typically shipped the same day or the next business day. Orders processed on the weekend are typically shipped on Monday or Tuesday.

Yes, International orders ship with UPS. Shipping cost may vary by country. Please note that customers are responsible for duties and taxes in their local jurisdiction. This can add upwards of 30% to your order total.  

Bag of the Month offers free domestic shipping.

Orders over $315.00 USD qualifies for free domestic shipping.

• $6.95 or $9.95 Domestic Shipping
*Excluding Hawaii and Alaska

• International Shipping Prices may vary.

Returns

We take great pride in the quality of our products. Please notify us of any damage upon receipt — we will arrange for a prompt replacement. We cannot accept returns on embroidered, personalized, final sale items, or on items damaged through normal wear and tear. If, within 30 days, you are dissatisfied for any reason, you may return non-embroidered purchases for a refund. *Shipping Charges will not be refunded. 

A 15% restocking fee is subject for returns that the customer claims has very little use.

No price adjustments on previously purchased products prior to any sales or promotions on jonessportsco.com.  

*Exclusions apply to the any online sale which include no promotional discount on Jones Gift Cards and Greyson products from any discounts.

To start a return or exchange, please visit  https://jones.loopreturns.com/#/ 

RETURN SHIPPING  ADDRESS: 

18199 SW Boones Ferry Road. Portland, Oregon 97224

In the event that you are unhappy for any reason at all with a product, please contact us by either email or phone to discuss your order.

Phone: 503-747-6141 Email Us:

Personalized products with embroidery are not eligible for a refund. 

For exchanges, the customer is responsible for shipping the product back to Jones, difference in product cost and return shipping to customer.

Limited Warranty

Jones Sports Company warrants its products for a period of one year from the date of purchase against defects in materials or workmanship. Should your Jones product fail to perform for either the above reasons, we will at our option, repair it or replace it with an equivalent product at no charge.

How To's

Please store the golf bag either laying flat on the ground or standing straight up without deploying the legs. Do not use stand mechanisim on hardwood floors or concrete.

Bag of the Month

* The Bag of the Month has free domestic shipping, excluding Hawaii and Alaska.

Our HQ

18199 SW Boones Ferry Road

Portland, OR 97224

Mon - Fri, 8:00am - 4:00pm

(503) 747-6141

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