Items with personalization cannot be returned or exchanged. Final sale items cannot be returned or exchanged.

Click here for Returns & Exchanges portal.

Total set up fee: $100.
- Digitization: $50
- Unique logo sizing and machine time: $50

Customer will receive an initial mock up.
- Allowed one free edit.

Vector file must be provided.
- .AI or .EPS

Contact Us Here »

Personalized orders enter production in the order received. Selecting a faster shipping method will only change the speed at which the completed item is shipped to you. Additional rush charges can be applied if an order needs immediate attention and shipment. 

If you need to rush the customization of your product, please give us a call: 503-747-6141

Please refer to the Production Time for questions regarding order status.

Jones Sports Company warrants its products for a period of one year from the date of purchase against defects in materials or workmanship. Should your Jones product fail to perform for either the above reasons, we will at our option, repair it or replace it with an equivalent product at no charge.

Should any Jones bag become damaged or defective to the point of being unusable, we will, at our discretion, repair or replace it with a comparable product.Please note that our warranty does not cover damage that is intentionally caused or cosmetic damage that doesn't affect the bag's performance. Furthermore, any damage occurring outside of normal use, such as during airline travel, bag room incidents, being run over by a golf cart, etc. is not covered under warranty. If you have questions on if this applies in your case, please fill out a warranty form and the team will get back to you.

All items purchased during the Final Sale event are sold as-is and are not eligible for return, refund, or exchange. By purchasing a final sale product, the customer acknowledges and agrees to these terms. Failure to adhere to these conditions will not warrant any form of reimbursement or compensation.

Visit the Blind Draw Sale page to learn more. Blind Draw Sale

Promotion discounts are not applied to Jones collaboration products.

Discounts typically are applied when a product is added to your cart, unless a promo code is advertised during a sales promotion.

In the event of a Buy One Get One promotion, whether it's a clearly stated promotion or hidden in the shopping cart, the customer is subject to Jones Sports Co's discretion. The customer may be asked to return both items involved in the promotion or subject to a limited refund amount. Call or email Jones Sports Co. with any questions or concerns.

Please store the golf bag either laying flat on the ground or standing straight up without deploying the legs. Do not use stand mechanism on hardwood floors or concrete.

Watch Video: HERE

Watch Video: HERE