Jones Support Page

We begin processing orders as quickly as possible to get your gear shipped out. If you need to cancel, please reach out to our Customer Support team right away at info@jonessportsco.com.

• If your order has not yet shipped, we’ll do our best to cancel it.
• If your order has already shipped, you can still return it once it arrives following our Return Policy. 

Orders are typically processed within 1-2 business days before shipping. During peak seasons or product launches, processing times may be slightly longer. Once your order ships, you’ll receive a confirmation email with tracking details.

Personalized items are subject to our production timeline. You can view our current porduction schedule here: Production Schedule. 

Once an order is placed, we’re unable to make changes to the items. If you ordered the wrong item, please contact us as soon as possible so we can help cancel the order before it ships. You can then place a new order with the correct items.

If your order hasn’t shipped yet, contact our Customer Support team right away and we’ll update the address.

• Once an order has shipped, we’re unable to change the address.
• You may be able to update delivery preferences directly with the carrier using the tracking number provided in your shipping confirmation email.

If your order hasn’t shipped yet, reach out to us immediately and we’ll do our best to cancel it. If your order has already shipped, you can return the items once they arrive, following our Return & Exchange Policy.

After placing your order, you’ll receive an email confirmation. Once your order ships, you’ll get a shipping confirmation with tracking information.

You can track your order in our system here: Track My Order

• You can also log into your Jones Sports Co. account to view order history and status.
• If you didn’t receive your email, check your spam/junk folder or contact us for assistance.

If you order arrived damaged, please contact our Customer Support team for assisance. 

We recommend spot-cleaning your bag with a damp cloth and mild soap. Avoid machine washing or submerging in water, as this may damage the materials. Let your bag air-dry completely before storing or using again.

Store your bag in a cool, dry place away from direct sunlight to prevent fading.

Do not store your golf bag on slick surfaces with the legs extended, as this may cause slipping or damage.

Any long-term storage with the bag resting on its stand will void the warranty. To preserve its condition, always store your bag standing upright on its base, or laying down on its side. 

Jones bags feature our unique dual-strap system. Each strap can be adjusted for comfort and balance. To use as a single strap, unclip one strap and carry cross-body; to use as dual straps, clip both in place and wear backpack-style.

Checkout this detailed breakdown here: How To: Jones Straps

Blind draw is a seasonal release of an assortment of products that are purchased blind, and selected at random for a discounted price. Here are the terms and conditions: 

• Blind Draw products may contain new, discontinued styles, lightly used returns, showroom samples, minor embroidery mistakes, or small quality control defects.
• Bags may contain different color shoulder straps.
• Each product that enters into the Blind Draw Sale is vetted by multiple Jones employees to ensure quality products are being sold.
• Blind Draw Sale products are not covered by Jones Sports Company's warranty policy.
• Discounts and promotions are not valid on Blind Draw products.
• Two or more golf bags per order is subject to a shipping adjustment. 
• All Sales are Final.

Enter Blind Draw here: Blind Draw

Digital gift cards are available for purchase directly on our website in select amounts. After purchase, you’ll receive the gift card by email with instructions for redeeming it at checkout.

Purcahse a gift card here: Jones Gift Cards

Jones Sports Co. takes pride in offering top teir embroidery services in house. We are able to do club logos on our products, however we cannot process club logos through our online store. 

If you would like to get your golf club logo on a Jones item, please contact your club directly. They can get your order details and contact our wholesale team to place the order with us. 

This is to ensure logo accuracy and copyright concerns. 

Please contact our Customer Support team with any questions. 

There are a few ways!

For general inquires about product, shipping, production, etc. please fill out our general inquiry form here: General Contact Form

If you have an issue with your Jones gear you'd like our team to review, please fill out our warranty form: Jones Warranty Form

If you are interested in ordering Jones wholesale, corporate or golf club, please contact our wholesale team here: Jones Wholesale Form

Otherwise you can shoot our team an email at info@jonessportsco.com or give us a call at +1(503)-747-6141 

For general inquires about product, shipping, production, etc. please fill out our general inquiry form here: Jones General Form 

If you have an issue with your Jones gear you'd like our team to review, please fill out our warranty form here: Warranty Form

We offer full warranty coverage for a year from the original purchase date. Please attach photos of the issue and be as detailed with your experience as possible! 

Jones Sports Co. products are built to last. We offer a 1-year limited warranty covering defects in materials and workmanship. This warranty does not cover normal wear and tear, misuse, or damage caused by improper care. We will at our discretion replace the item, credit the purchaser for cost of the item, or replace the item with an equivalent model for no charge. 

If you believe your product is eligible for warranty service, please take photos and/or videos of the impacted product and fill out our warranty form here: Warranty Form

If your item has stopped working or shows unexpected defects, please fill out our warranty form. Our team will review your case and let you know if your product qualifies for warranty service, repair, or replacement options.

You can find our warranty form here: Warranty Form

Orders are usually shipped within 1-2 business days after processing. Once your order is shipped, you’ll receive a confirmation email with tracking information. Please note that weekends and holidays may extend processing and shipping timelines. 

All personalized items will ship out once production is completed. You can view our current production schedule here: Production Schedule 

If you haven’t received a shipping confirmation yet: 

• Check your spam or promotions folder in case the email was filtered.
• Orders may still be processing if placed within the last 1-2 business days.
• Personalized orders ship after the production is complete. View our production schedule here: Production Schedule
• If it has been longer, please contact our Customer Support team and we’ll be happy to assist.

Yes! Expedited shipping options are available at checkout for an additional cost. Pricing and delivery estimates will be shown during checkout before you complete your order. Please note that expedited shipping does not shorten order processing time, only the delivery time once your order ships.

If your package shows as “delivered” but you haven’t received it: 

1. Check with neighbors or building staff who may have accepted the package.  
2. Confirm the shipping address on your order confirmation.
3. Contact the carrier directly with your tracking number. If the carrier cannot locate your package, please reach out to our Customer Support so we can help resolve the issue.

Yes, we offer international shipping to many countries. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customers are responsible for any customs duties, taxes, or import fees charged by their country. 

Orders shipped internationally are considered final sale and cannot be returned. 

Shipping costs depend on the size, weight, and destination of your order. The final cost will be calculated and displayed during checkout before you complete your purchase. Occasionally, we may offer free shipping promotions, so be sure to subscribe to our newsletter for updates.

We’re unable to combine separate orders into one shipment once they’ve been placed. To ensure everything ships together, we recommend placing all desired items in a single order.

Please contact our Customer Support team if you have recenlty placed multiple orders and would like to see if we can ship them together. 

If your order hasn’t shipped yet, contact our Customer Support team right away and we’ll update the address.

• Once an order has shipped, we’re unable to change the address.
• You may be able to update delivery preferences directly with the carrier using the tracking number provided in your shipping confirmation email.

Orders over $200.00 USD qualifies for free domestic shipping*.

*Excludes Hawaii and Alaska

We use FedEx, and USPS for domestic orders and FedEx for International Shipments. 

You will get a tracking number with your purchase to the email you used at checkout. Generally, we ship small accessories using United States Postal Service and FedEx for larger shipments (ie: Golf Bags) within the continental US. All International Orders have a transit time under 7 days. 

PO Boxes: We cannot ship golf bags to PO Box addresses. Since we ship Golf Bags via FedEx, FedEx does not deliver to Post Office.

Shipping from Portland, Oregon to your location ranges between 1-3 days on the west coast and 4-6 days to the mid-west and east coast. If you need your package to arrive faster, please reference our shipping options at checkout for additional costs that may apply.   

We take great pride in the quality of our products. Please notify us of any damage upon receipt — we will arrange for a prompt replacement. We cannot accept returns on embroidered, personalized, final sale items, or on items damaged through normal wear and tear. If, within 30 days of purchase, you are dissatisfied for any reason, you may return non-embroidered purchases for a refund.

• The original shipping charge will not be refunded. 
• Any shipping costs related to the return will be deducted from the refund amount.
• Restocking Fee: Once the returned item(s) arrive, a quality assessment will be conducted by our team. If the item(s) returned show signs of wear, or have had tags and/or packaging removed, a restocking fee of up to 15% will be deducted from your refund. If you are curious if this will impact your return, you may send photos of your items to our team for review. Please contact us if you have any questions about this policy.
• Exclusions apply to the any online sale which include no promotional discount on Jones Gift Cards and from any discounts.
• Jones Sports Co. does not accept returns from countries outside of the United States.

No price adjustments on previously purchased products prior to any sales or promotions on jonessportsco.com.  

You can access our return portal here: Return Portal 

To start a return, please visit our return portal here: Return Portal

You’ll receive a prepaid return label (if applicable) and step-by-step instructions. Once we receive your items, your refund or credit will be processed within 3-5 business days.

If you’d like a different size, color, or style, you can request an exchange within 45 of receiving your order. This can be processed via our return poral. 

You can access our return portal here: Return Portal

Unfortunately, used items are not eligible for return unless there is a manufacturing defect covered under our warranty policy. If returned and the bag is found to be used, a 15% fee will be applied. 

Please refer to our return policy for any questions. 

Return shipping costs may apply, unless your item arrived damaged or defective. If a return fee applies, it will be deducted from your refund. 

If your item has signs of wear and tear or use, we may charge up to 15% as a restocking fee. 

Once a bag has been used, it cannot be exchanged for a different style. Exchanges are only available for unused items in their original condition.

Unfortunately due to the high shipping cost. Jones Sports Co. does not accept returns from countries outside of the United States. We are very sorry for this inconvenience.

If you order arrived damaged, please contact our Customer Support team for assisance. 

Jones Sports Co. takes pride in offering top teir embroidery services in house. We are able to do club logos on our products, however we cannot process club logos through our online store. 

If you would like to get your golf club logo on a Jones item, please contact your club directly. They can get your order details and contact our wholesale team to place the order with us. 

This is to ensure logo accuracy and copyright concerns. 

Please contact our Customer Support team with any questions. 

Personalized orders are completed in house by our production staff who builds and completes the embroidery before shipping. During peak seasons, processing times may be longer. You’ll receive an estimated timeline when placing your order, and we’ll notify you once your bag is ready to ship.

For our current timeline, refer to our production schedule here: Production Schedule

You can track your order timeline using our order tracker and if you have questions about your personalized order, please contact our Customer Support team. 

Yes! We can embroider personal or business logos on most Jones items. Please email a high-resolution .png file of your logo to our Customer Support team. All personal logo orders are subject to a one-time $100 import fee to set up your logo for embroidery. Once your file is received, we’ll send you a digital mockup for approval before your bag goes into production.

Please view our production schedule here: Production Schedule

Typically we cannot expedite personalized orders given our production staff, but feel free to contact our team for questions at info@jonessportsco.com 

Depending on our queue, there is a chance we get embroidery and shipping expedited for a $100 fee. 

For wholesale inquiries, please fill out our wholesale form: Wholesale Form

Alternatively, you can email sales@jonessportsco.com with details about your business and the products you’re interested in. A member of our team will respond with next steps.

We offer customization options for corporate orders.

To start, contact our wholesale team with your logo file and quantity details at sales@jonessportsco.com or fill out our wholesale form here: Wholesale Form

We’ll provide a quote and digital mockup for approval.

Jones Sports Co. takes pride in offering top teir embroidery services in house. We are able to do club logos on our products, however we cannot process club logos through our online store. 

If you would like to get your golf club logo on a Jones item, please contact your club directly. They can get your order details and contact our wholesale team to place the order with us. 

This is to ensure logo accuracy and copyright concerns. 

Please contact our Customer Support team with any questions. 

Jones Sports Co. is headquartered in Portland, Oregon.

Our address is 7250 SW Durham Road, Portland, OR, 97224. Come visit us! 

Yes! Customers are welcome to visit and shop at our HQ during business hours. We don't have a dedicated show room at the current moment, but are happy to show you product. Check our website for current hours of operation.